For file size limits, see What's the maximum file size I can upload? The maximum file size limit for uploads to Box varies depending on the file owner’s account type. Close all other apps and restart Box Drive, then try again. The file might be in use by another application, or the computer administrator may have to unlock the file before you can access it. The file you are trying to take action on has been locked by the local machine. Once this file is unlocked, try your action again.Īction Failed: File May Be Locked or in Use Contact this person to coordinate your changes. Before the file is unlocked, you can view the name of the person who locked the file. Locate the file on Box, right-click and select Unlock File. If a collaborator has locked a file on Box, you will not be able to update the file until it is unlocked. Copying a classified file to another location in Box is not allowed. We detected that the file you attempted to copy is classified file. Please restore the original folder in order to move the file back to the original location, or delete this file if it is not needed. In this case, the move back to the original location failed because the folder the file resides in no longer exists. When file moves fail, we attempt to move the file back to its original location. File moves are not allowed for malicious files. We have detected that the file you attempted to move is a malicious file. Please close the file in order to move the file back to its original location. In this case, the move back to the original location failed because the file is still open. Copying a malicious file to another location in Box is not allowed. We detected that the file you attempted to copy is a malicious file. To view the file on Box.com, right-click on the file in Box Drive and select the option to View on Box.com. Malicious files cannot be downloaded, but you can view the file on Box.com. Once this file is unlocked, try your action again.ĭownload Failed: Malicious Content Detected Unlock the file on Box and contact the collaborator who locked the file if necessary. If a collaborator has locked a file on Box and prevented downloads, you will not be able to download the file until it is unlocked. You can also log out of Box Drive to completely clear all cached files and logs, including your offline files and your preferences of which folders were available for offline use. To clear up space, you can mark offline folders as online only. This includes offline downloads.Ĭlear up HD space and retry your problems items to complete the downloads. If you have attempted to download a file that exceeds your Hard Drive capacity, you will be unable to complete the file download. If you have marked a folder for offline access that you don't have download permissions in, make the folder online only again to clear the problem items.ĭownload Failed: Insufficient Free Disk Space You may also see this error if a download has failed for an unknown reason.Ĭheck your permissions on the item and reattempt the download. If you do not have permissions to download a file from Box, you will not be able to download the file in Box Drive. Request access from your admin and try again. Your enterprise administrator has restricted moving and copying files to these locations. You can also search this article (using the Find tool in your browser) for the Title or Error Code (when applicable) of the notification you received: If an Error Code is included in the problem file notification, use that code to identify the error. If they do not, and you believe you have already resolved the issue, you can click Retry All to manually retry your actions.Ĭheck the list below for the problem file notification type you've received. They should disappear automatically once you have resolved the issue.
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